This article provides a reference of, and access to, the available documentation and instructional videos for customer local authorities of the Education, Health and Care Hub (EHC Hub or 'hub').
It is not intended that the web link to this article be shared directly with users of the hub outside of a customer local authority.
The following table lists available guidance documents for the EHC Hub and a link to download each one.
Documents are intended as a basis for local authorities to use to produce their own version, specifically tailored for their users.
Local authorities may choose to add additional best practice information that reflects local policy/process or divide a document into several shorter documents that specifically focus on certain areas of the EHC Hub.
If the documents are to be made available to partner services via a publicly accessible platform, such as a Local Offer, the Idox branding, references and contact details must be removed.
Title |
Format |
Size |
Action |
EHC Hub Administration Guide |
Microsoft Word |
2.7mb |
|
EHC Hub Case Co-ordinator's Guide |
Microsoft Word |
11.3mb |
|
EHC Hub Contributor's Guide |
Microsoft Word |
5.8mb |
|
EHC Hub FAQs |
Microsoft Word |
1mb |
|
EHC Hub Panel Meetings Guide |
Microsoft Word |
3.3mb |
|
EHC Hub Parent's Guide |
Microsoft Word |
7.8mb |
|
EHC Hub SENCo's Guide |
Microsoft Word |
10.4mb |
The following table lists available guidance videos for the EHC Hub and a link to view each one.
Title |
Target user |
Duration |
Action |
Account registration |
All |
04:24 |
|
Flexibility for SENCos in the review |
SENCo |
02:46 |
|
How to arrange a review meeting and request views |
SENCo |
12:15 |
|
How to close a case outside of process |
Coordinator |
03:10 |
|
How to contribute ahead of a review meeting |
Parent |
07:28 |
|
How to contribute to an assessment |
Parent |
05:45 |
|
How to contribute to a request for assessment |
Parent |
07:01 |
|
How to overturn a decision not to proceed |
Coordinator |
05:14 |
|
How to provide advice towards an assessment |
Contributor |
04:04 |
|
How to record an exception |
Coordinator |
03:20 |
|
How to reopen a completed request for advice |
Coordinator |
02:24 |
|
How to request an EHC needs assessment |
SENCo |
12:33 |
|
How to reset a user’s two factor authentication settings |
Administrator |
03:16 |
The following guidance videos are planned:
Update of existing videos following the release of EHC Hub version 9.
How to comment on a draft EHC Plan
How to respond to an education setting consultation
How to submit views to an assessment
How to avoid unwanted text formatting
How to view closed cases
Idox Software Ltd, Unit 5 Woking 8, Forsyth Road, Woking, Surrey GU21 5SB
T: +44 (0) 333 011 1200
Copyright
Ideas, solutions, suggestions, hints and procedures from this article are the intellectual property of Idox plc and thus protected by copyright. They may not be reproduced, transmitted to third parties or used in any form for commercial purposes without the express permission of Idox Group.

This article provides a reference of, and access to, the available documentation and instructional videos for customer local authorities of the Education, Health and Care Hub (EHC Hub or 'hub').
It is not intended that the web link to this article be shared directly with users of the hub outside of a customer local authority.

The following table lists available guidance documents for the EHC Hub and a link to download each one.
Documents are intended as a basis for local authorities to use to produce their own version, specifically tailored for their users.
Local authorities may choose to add additional best practice information that reflects local policy/process or divide a document into several shorter documents that specifically focus on certain areas of the EHC Hub.
If the documents are to be made available to partner services via a publicly accessible platform, such as a Local Offer, the Idox branding, references and contact details must be removed.
Title | Format | Size | Action |
EHC Hub Administration Guide | Microsoft Word | 2.7mb | Download |
EHC Hub Case Co-ordinator's Guide | Microsoft Word | 11.3mb | Download |
EHC Hub Contributor's Guide | Microsoft Word | 5.8mb | Download |
EHC Hub FAQs | Microsoft Word | 1mb | Download |
EHC Hub Panel Meetings Guide | Microsoft Word | 3.3mb | Download |
EHC Hub Parent's Guide | Microsoft Word | 7.8mb | Download |
EHC Hub SENCo's Guide | Microsoft Word | 10.4mb | Download |

The following table lists available guidance videos for the EHC Hub and a link to view each one.
Title | Target user | Duration | Action |
Account registration | All | 04:24 | View |
Flexibility for SENCos in the review | SENCo | 02:46 | View |
How to arrange a review meeting and request views | SENCo | 12:15 | View |
How to close a case outside of process | Coordinator | 03:10 | View |
How to contribute ahead of a review meeting | Parent | 07:28 | View |
How to contribute to an assessment | Parent | 05:45 | View |
How to contribute to a request for assessment | Parent | 07:01 | View |
How to overturn a decision not to proceed | Coordinator | 05:14 | View |
How to provide advice towards an assessment | Contributor | 04:04 | View |
How to record an exception | Coordinator | 03:20 | View |
How to reopen a completed request for advice | Coordinator | 02:24 | View |
How to request an EHC needs assessment | SENCo | 12:33 | View |
How to reset a user’s two factor authentication settings | Administrator | 03:16 | View |

The following guidance videos are planned:
Update of existing videos following the release of EHC Hub version 9.
How to comment on a draft EHC Plan
How to respond to an education setting consultation
How to submit views to an assessment
How to avoid unwanted text formatting
How to view closed cases

Idox Software Ltd, Unit 5 Woking 8, Forsyth Road, Woking, Surrey GU21 5SB
T: +44 (0) 333 011 1200
www.idoxgroup.com

Copyright
Ideas, solutions, suggestions, hints and procedures from this article are the intellectual property of Idox plc and thus protected by copyright. They may not be reproduced, transmitted to third parties or used in any form for commercial purposes without the express permission of Idox Group.